WhatsApp Business integration with Xelion
An additional channel for customer contact with WhatsApp Business and Xelion
Fast and personal communication, ensures you make your customers happy. Xelion responds to this with WhatsApp integration for businesses who want to optimize their customer contact. With Xelion and WhatsApp Business, you set up customer contact in an even more personal and targeted way. When a customer sends a message to your business WhatsApp, it ends up in the same place as incoming chats, text messages and phone calls. So you can always find all customer contacts quickly in one central location in Xelion. In this article you will discover all the benefits to your business from adding WhatsApp to your business landline number.
What does WhatsApp Business add to your communications mix?
WhatsApp has long since ceased to be just a convenient app for private use. If you use WhatsApp for business, you have an additional communication channel for your customers. More and more people would rather send an app than pick up the phone. This way they don't have to wait endlessly on the phone, but get an immediate answer via WhatsApp. WhatsApp also has benefits for you as a business owner. Once you have linked your WhatsApp Business account to Xelion, you will see all incoming WhatsApp messages coming into the Xelion platform. No need to switch applications to answer customer questions. Handy: use the included approved WhatsApp templates for outgoing messages.
In short, WhatsApp Business is secure, reliable and linked to your business number with end-to-end encryption. Combine it with a VoIP telephony system like Xelion and organize all your customer contact in one place. Get started today and boost your customer service!
Why choose WhatsApp Business and Xelion?
A business WhatsApp number offers many advantages for businesses. Not only does it radiate professionalism, but it also makes your business more organized and accessible. Here are some key reasons to choose a WhatsApp Business on your landline number.
1. Central communication hub
Manage all your customer interactions - from phone calls to WhatsApp messages - from a single platform. This makes it easy to handle customer inquiries quickly and efficiently, without having conversations scattered across different devices or applications. Whether you use a company WhatsApp number or your landline number, with Xelion you manage all messages conveniently in one central place.
2. Direct and easy contact
Customers expect fast and personalized service. WhatsApp Business allows them to contact us directly through their favorite communication tool, instead of calling or emailing. This lowers the barrier to communication and increases customer satisfaction. By separating WhatsApp business and personal, your business communication remains professional.
3. Better team collaboration
With Xelion, your entire team has instant visibility into all communications. This means multiple employees have access to customer conversations, making it easier to collaborate or get to an answer or solution faster. With a business account of WhatsApp, teams collaborate effectively without losing conversations.
4. Proactive communication
Imagine this: a customer asks about the status of an order via WhatsApp. Thanks to Xelion integration, your team can respond immediately! Use WhatsApp Business not only for incoming queries, but also for proactively sending updates, reminders and personalized promotions. With Meta as your WhatsApp provider and Xelion as your integration partner, link your WhatsApp to your existing communication channels.
5. Flexible and user-friendly
With Xelion, you can use WhatsApp Business on your computer, via softphone or smartphone. This makes it easier to maintain customer contact anytime, anywhere, no matter what device you are using. So you can use WhatsApp business with a landline number, so you don't have to rely on a mobile device.
