Business telephony? Organize smarter with Xelion!

The way companies handle business phones is changing. Traditional telephony is disappearing, and business Internet telephony (VoIP) is the new standard. If, like many business owners, you want to reorganize your business telephony, you face many choices. Where do you start? What is a suitable VoIP solution? And why are more and more companies choosing Xelion? In this article, we answer these questions and help you on your way to a future-proof telephony solution.

Traditional telephony is disappearing

Analog telephony is out of date; telecom providers are fully committed to VoIP. This means that as soon as your telephone system needs replacing, you have to switch to business Internet telephony. But VoIP is more than just calling. It integrates various forms of communication, such as chat, e-mail, and videoconferencing, into a single platform. In addition, VoIP offers advanced features such as automatic call routing and links to customer data, allowing you to work more efficiently. 

What does a VoIP system offer?

A VoIP system replaces the traditional phone line and offers many additional features. Here are the main advantages:

• Cost efficient - No more need for an expensive PBX, just a reliable VoIP subscription
• Flexible working - No more need for a separate business cell phone: separate business and private calls with one cell phone 
• Scalability - Easily add additional users without large investments.
• Professional features - Think queues, call menus and call recording.
• Multichannel communication - Manage not only telephony, but also chat, email and WhatsApp in one system.
• Integration with business software - Link telephony to your CRM system and help desk solutions.
• Better customer experience - Automatic call routing and insight into customer contact history improve your service quality.

Eight reasons to choose Xelion

Xelion is the VoIP provider for companies seeking smart, flexible and scalable business telephony. But Xelion is more than just a VoIP provider. The platform combines telephony, chat, e-mail and video calling in one user-friendly system. This offers your organization maximum flexibility and efficiency.

All-in-one platform - Manage fixed and mobile telephony as well as other communication channels in one system.

Works on any device - Whether you only use a landline phone for business use or cell phones.

User-friendly software - No complicated telephony solutions, but a clear and intuitive platform.

Excellent support - We guide you through the transition to business (internet) telephony.

All-in price - With Xelion, you do not pay extra per functionality. You get one complete package with no hidden costs.

Homegrown product - Xelion is a Dutch solution with a large development department in Delft. 

Growing system - Whether you have a small business or a growing organization, Xelion grows with you.

 Extensive partner network - Xelion works with certified partners who provide implementation and support.

Convenient: business and personal on one phone

The days when a cell phone was only for business use are behind us. In fact, some employees prefer to move away from business phones altogether and want to use one device for both work and personal use. With the Xelion app, you can be reached on your business number through your private phone. This allows you to use your own phone for business as well, without using your own number.

Common mistakes when switching to VoIP

Switching to a new communication platform can be a big step. Here are the most common pitfalls you want to avoid:

• Starting orientation too late - Don't wait until your current system is obsolete or no longer supported.
• Not thinking about future growth - Choose a system that grows with your business.
• Choosing the wrong provider - Watch for additional costs per functionality and hidden costs in contracts.
• Not checking integrations - Make sure the VoIP system works with your CRM and other tools.
• Insufficient support - Choose a provider with a strong help desk and support.

With Xelion, you avoid these mistakes and choose a reliable, future-proof solution.