Always available, never a missed opportunity

Give your colleagues insight and set your status. With more than ten customizable statuses, your colleagues can always see if you are available. Are you unavailable, have an appointment, on the road or on break? Colleagues see it right away. Make this easier by linking your status to your Office 365 calendar.

If you work according to a schedule, you can set your working days and times very easily. So, you never have to think about your availability again. With just a few clicks you can add breaks or part-time days, for example. Don't feel like setting this up yourself? Then use one of our templates.

Instantly see which colleagues from which department are available? With the attendance list you have the entire company or a department in one helpful overview. Display the list in the app or just on a second window. Click on a colleague's name and see their status and calendar or start a phone or chat conversation immediately.

No more hassle when you want to look up someone you don't know. With Xelion's shared address book, you always have the most up-to-date contact information. Whether you work on your cellphone or desktop- everything is at your fingertips.

It doesn't matter if you want to work with the mobile app, a landline phone or a softphone: with Xelion it's all possible. With apps for every platform, you can be reached on any device you choose. And do you want to be reachable on all devices? That is possible!

Sales, general and support? Or also a group for finance and inside sales? With Xelion, it doesn't matter. Create as many groups as you want, so your callers always get to speak to the right people. Of course you can immediately see who the caller is calling for. So, you can always greet the caller correctly and help them immediately!

Did your colleague's phone start ringing after they just walked away? Do you see a call come in on another group that you really want to take yourself? With call pickup, you get the call to your own phone at the push of a button.

Are you working remotely today? A desk phone that is not always used in that case. With your own pin code, you log in immediately. For the rest of the day, your calls will also be offered here. Do you move to another place or is the working day over? The device logs off automatically if you set a timer.

There is no limit to the number of option menus or queues. Arrange your telephony the way you want. This way your customer is always served well. With a user-friendly slider you sign in or out of the queue you want.

Xelion's calendar feature shows the availability of your colleagues. Did you link it with Microsoft 365? Then those appointments will also be shown. So you can now see immediately whether someone is available, or not. This is very practical when someone asks on the phone when your colleague will be available again!

Momentarily unable to answer? Put a voicemail on your own extension, or on a group. Listen to the messages via e-mail or in the Xelion app. Want to convert the recording to text? With the standard voicemail-to-text function you also have the transcribed message. Very helpful if you can't listen for a while, but still want to know the message.

It could happen that you are unable to take a call for a while. With Xelion you can decide what to do with that call. Should it go to a colleague? Or to a group? With the fallback you can easily set this up. The nice thing is that your colleagues are able to see that this is a fallback call and can therefore answer it with the correctly!