The challenge
VVV-Venlo has chosen to replace its telephone system with a modern VoIP solution from the cloud. Hosted from the data centers of business partner Systemec, VVV-Venlo has gained access to a Xelion platform.
Why Xelion?
The reasons for going with Xelion, is that it offers a complete customer contact solution in addition to telephony and because it enables integration with Afas Profit. Director Marco Bogers of VVV-Venlo explains why Xelion was chosen. “We want to professionalize in all areas. Choosing a modern VoIP solution allows our employees to work more effectively, no matter where they are. Also, our customer contact becomes much more professional, because with Xelion we have a number of useful tools to handle incoming phone calls smarter." In addition, Marco states: “Another reason for migrating to Xelion is the integration of telephony with our Afas Profit system. The up-to-date address book in Afas is automatically also available as a phone book, and when someone calls us, the customer card is automatically opened. This makes it possible to improve the service to our relations and saves a lot of time.”
Accessibility & service
VVV-Venlo is pursuing a long-term policy to be a financially healthy and professional soccer organization. The choice of Xelion's platform managed by Systemec fits into this policy and ensures that there are new opportunities to raise the organization's accessibility and service to a higher level. Xelion is a complete telephony solution in which the user can always be reached the right way with a convenient app on the PC or smartphone. So it no longer matters whether you are in the office or on the road, the app ensures that you can always be reached via one business number if you want and are free to choose the mobile network you use.
'We want to professionalize in all aspects. By choosing a modern VoIP solution, our employees can work more effectively, no matter where they are. Our customer contact also becomes much more professional, because with Xelion we have a number of handy tools to handle incoming phone calls more intelligently.'

Future
Xelion is Afas' exclusive technology partner and has already provided many organizations in the Netherlands with the ability to seamlessly integrate their CRM and telephony. Now there are several professional soccer organizations that have chosen to integrate Xelion with Afas Profit.
