Never miss an opportunity
Xelion is the perfect solution for small and medium enterprises, covering all your internal and external communication needs through various channels. For a fixed monthly fee, you get comprehensive cloud features with no surprises. Xelion includes everything required for an effective customer contact center.
Specifically for your customer contact center
Customer contact is an operation that should be at the center of any business. Based on that vision, Xelion assists in creating the ideal customer journey. View all the possibilities below.
Create your own status
It takes you one glance to determine which colleagues are present, who is on the phone and who does not want to be disturbed.
Waitlist strategies
Xelion offers a wide variety of queue options to handle incoming calls: simultaneously, linear, circulating, longest availability or central queue.
Manage the call group
If the telephone operator is unable to answer the phone it can be transferred to one or multiple colleagues.
Communication overview per department
Do you want an insight into the most recent department communications? This is possible with the useful communication- overview. Through this overview you can call back, listen to held conversations and read- or answer chats
Call reports
Easily save the conversation as a call report. In the call report you can indicate what kind of call you answered. This is a useful tool that offers you an insight as to what type of calls you receive!
Listening- and whispering in
Listening in to a conversation held by a colleague is useful during the onboarding process or to improve the quality of a conversation. Thanks to these features the supervisor is able to coach live.
Contact history & agent matching
When a call comes in, the agent matching sees to it that the caller gets connected to the person they’ve previously spoken to. Effective and customer-friendly!
After-work time
The after-work time allows the agents to write a handover or edit the customer file. This ensures that the agent doesn’t receive a new call immediately.
Improved communication with your stakeholders and increase revenue
Would you like to take the communication and the contact you have with your customers to the next level? With Xelion’s communication system you can! For an appealing set price per user, you can access all the possibilities of smart communication for small and medium enterprises.
36 years
3 branches
15.000+
Improve the accessibility of your organization.
Xelion is a full-featured communication system that has everything you need for your customer communications. Using Xelion, communicating with customers and colleagues is simple and effective. Over 15.000+ businesses have come before you!
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