Gain insights into customer communication anytime, anywhere.
Xelion offers a comprehensive suite of reporting modules, providing you with continuous insights into your customer communication. With extensive reporting capabilities, you can monitor your organisation's response times and make necessary adjustments. You'll also gain visibility into peak periods, allowing you to scale resources as needed. Whatever information you need, our reports deliver it effectively.
Measuring is understanding
Measuring is knowing, especially when it comes to customer contact. Xelion's built-in dashboards help you make informed decisions by displaying key metrics such as incoming calls, wait times, average call durations, and SLAs. With extensive reporting tools and integration with PowerBI, you can perform comprehensive analyses of service levels and cost per call.
All the options
Wallboards
With our in-app wallboards, you can quickly assess performance. Customise the parameters, tile colours and metrics such as the number of people waiting, average call time and calls handled. Opt for a detailed view to include individual agent metrics or choose an online multi-line wallboard to display multiple groups on a single dashboard.
Web reports
Our easy-to-view web reports are ideal for small businesses. They require zero configuration and come with a high level of detail right out of the box.
Automated reports
The automated reports suite is a comprehensive tool covering all aspects of communication. Reports can be scheduled to be emailed to key employees or generated on-demand through our desktop apps.
Query Builder
For enhanced reporting capabilities, Xelion offers the Query Builder. This powerful tool enables you to extract raw data from the database using custom queries.
Contact centre overview
For busier call handlers, our advanced web-based dashboards provide detailed insights into the activity of your hunt groups, queues and individual staff members, all from a single, easy-to-view interface.
Power Bi integration
For a small additional fee, you can integrate Power BI with Xelion. This enables businesses to create customised dashboards and views of their performance, offering deeper insights into business metrics.
Xelion for analysis and reporting
Xelion provides valuable insights into the volume of incoming calls and how they are being handled, helping you improve efficiency and customer satisfaction.
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