Omnichannel Communication for SME Companies

In the modern business world, effective communication is the key to success. For SMEs, where customer relationships are often the heart of the business, a good omnichannel communication system is essential. At Xelion, we understand this like no other and offer a complete platform that helps companies organize customer contact simply, effectively and professionally.

What is Omnichannel Communication?

Omnichannel communication means that you can reach and serve customers through multiple channels, while all of the interactions are managed from one central location. Think of communication via phone, email, chat, social media and even video calling. With an omnichannel approach, you ensure that the customer always has the same professional experience, regardless of the channel they choose.

Why is Omnichannel important for SMEs?

For SMEs, providing excellent service is often a differentiating factor. However, customers today expect more than just phone contact. They want quick and easy help through the channel of their choice. With an omnichannel solution, you can:

  • Increase reachability: Address your customers through different channels.
  • Increase efficiency: Manage all communications from one central environment.
  • Provide professional appearance: Consistent service regardless of contact channel.
  • Improve customer satisfaction: Offer a seamless experience regardless of how customers contact you.

 

How Xelion Helps with Omnichannel Communication

The Xelion platform is specifically designed to support SMEs in streamlining customer communications. Here are some of its key features:

1. Central Customer Contact Center

All incoming and outgoing communications are collected in a central environment. This allows you to easily find and follow up on calls, regardless of the channel used.

2. Integration with Multiple Channels​​​​​​​

Xelion seamlessly integrates with email, chat, social media and telephony. This means your team can access all communication flows through a single interface.

3. Real-Time Insights

With extensive report features, you get real-time insight into how your business is performing in terms of customer communications. Think of statistics such as wait time, call duration and customer satisfaction.

4. User-friendly Interface

The platform is designed with user-friendliness firmly in mind, so your team can focus on what really matters: the customer.

 

The Benefits of Xelion for Your Business

Scalable: Suitable for businesses of any size.

Flexible: Customizable to the unique needs of your business.

Cost Effective: Combine multiple tools in one platform.

Always Available: Cloud-based, so accessible from wherever you are.

 

Start Omnichannel Communication Today

Want to take your customer contact to the next level? Xelion offers the tools you need to excel in customer communications. Contact us today and find out how our platform can help your business grow.

Check here for more information or schedule a demo right away.