Always have the right file on hand quickly

Brunet Advocaten is a medium-sized, specialized law firm focused on entrepreneurs, healthcare and educational institutions, and human resources and organization. Founded in 1979, Brunet Lawyers has more than 5,000 clients who give the firm a rating of 9.1

The challenges of Brunet Advocaten

Brunet Lawyers continuously strives to optimize services to clients and other stakeholders. For example, it uses BaseNet, an application for the legal profession that links all communications to files. Since telephony is an important communication tool in legal services, an automated link between these two essential tools was sought. This was found by implementing CloudCTI software that integrates the Xelion telephony system with BaseNet.

'Thanks to the integration between Xelion and Basenet, our lawyers have the right file available immediately and can adequately speak to clients.'

Clarine Harms Brunet Advocaten

The results

Clarine Harms, among others responsible for ICT at Brunet Advocaten, says: “Thanks to the integration, our lawyers can work faster and better and concentrate on their clients and the case at hand. Thanks to the CloudCTI integration between our telephony and BaseNet, they have the right file available immediately and can answer clients adequately. In addition, all time spent on phone calls is automatically recorded.

More about the features

Want to know more? Ask Ralph Vriens.

E mail or call

015 7630765

Highlights of the solution

Recognize

the caller

Click through

the file

Register

the duration of each conversation

Other testimonials

Entrepreneurs don't miss a single phone call

Conntact

More professional customer contact and effective work

VVV-Venlo

Never search too long for the right file again

Brunet Advocaten

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