Calling with Voice over IP: why it pays off

In a world where business has to be ever faster and more flexible, good communication is indispensable. Especially for small and medium-sized enterprises (SMEs) and organizations in which employees have a lot of contact with each other and customers. Voice over IP (VoIP) makes that easier. 

But what exactly is Voice over IP? In a nutshell, it means making phone calls over the Internet instead of through a traditional phone line. This is not only cheaper, but also more flexible and easier to integrate with other digital communication tools, such as WhatsApp and teams. More and more companies are choosing Voice over IP calling because it saves costs and improves collaboration. For example, with Xelion, a hosted Voice over IP solution for companies where customer contact and teamwork are key.

The benefits of VoIP for SMBs

What does VoIP mean for your business? The benefits don't lie; you reduce costs, work more flexibly and communicate smarter. 

1. Cost savings

Calling through traditional lines is expensive, especially internationally. With Voice over IP calling, calls are made over the Internet, which directly saves costs. You no longer need expensive physical telephone lines and you do not have to maintain this infrastructure. This leaves money for other investments.

2. Flexible and scalable

Is your business growing? Easily add new users to your VoIP system. In need of a smaller number of people? Just as easily scale down again. VoIP gives you flexibility: it adapts to your business without fuss, without having to adjust your infrastructure.

3. Everything in one platform

VoIP works perfectly with other communication tools such as email, chat, text messaging and video calling. You have everything in one platform, allowing your employees to work more efficiently and collaborate better

4. Work wherever you want to work

With the convenient Voice over IP app, your employees make calls wherever and whenever they want: via their smartphone, tablet or laptop. This is ideal if your company works in a hybrid way or employees are often on the road. This keeps them flexible and professionally accessible.

Organize your communication with Xelion

With Xelion, you get a flexible and complete VoIP solution. Whether you're in the office, at home or on the road, with the Xelion app or a Voice over IP phone, you stay connected anytime, anywhere. Here are the benefits if you choose Xelion:

Always accessible from anywhere

With Xelion, your employees are always accessible via their Voice over IP phone or their own phone, computer, laptop, smartphone or tablet. Wherever they are, they communicate effortlessly with colleagues, customers or suppliers.

Omnichannel communication

Calling, chatting, video calling, web chat, WhatsApp or texting? Xelion supports it all. So you always offer your customers the same professional experience, regardless of the communication channel they choose.

Smart integrations and connections

Xelion easily connects with your favorite business applications, such as Microsoft 365 and Teams. This way, you have customer data right at hand during conversations. That saves time and makes your communication much more efficient.

Useful reports

Xelion's reporting features give you insight into all communications within and with your organization. You immediately see how things are going and discover where your customer contact can be even better.

Safe and reliable

Xelion takes security seriously. All your communications are well protected, so even if you work with sensitive information, you're in the right place with Xelion. 

Also for organizations with intensive customer contact

Do you work in an organization where there is a lot of daily contact with customers? Then Xelion offers exactly what you need:

Efficient customer contact management

Whether you have a small team or a full-fledged customer contact center, Xelion offers everything you need:

• Forwarding calls, call grouping and queues ensure that calls always reach the right person.
• Call notifications and on-hold music give your customer a professional experience, even when things get busy.

WhatsApp integration for direct customer contact

You want to be accessible via WhatsApp. No problem with Xelion. Thanks to the integration of WhatsApp Business, you communicate easily via a business number. This way you centralize calls and maintain an overview. You also prevent colleagues from using their private WhatsApp for customer contact. 

Permanent insight with status and availability

See who is available at a single glance. Employees easily set their status so that colleagues immediately know who they can reach. This prevents unnecessary call forwarding and speeds up customer assistance.

Hosted Voice over IP: flexibility in the cloud

With Xelion, everything runs securely in the cloud. No fussing with physical phone systems or expensive hardware. That means:

• Reduced maintenance and management costs
• Always up-to-date, no manual updates required
• Flexible working wherever you are

Why Xelion?

Xelion combines versatility, a user-friendly interface and smart integrations in one powerful platform. Designed specifically for companies looking to improve customer contact and internal communications. That's why you choose Xelion:

No extra cost per user: you pay one fixed license price per user for a complete telephony solution. No hidden costs, but all the functionality.

Fully cloud-based: always up-to-date without fuss. Updates are performed automatically and you can access the latest features from anywhere.