WhatsApp Business integration with Xelion: Optimize your customer contact

In a world where direct and personal communication is key, integrating WhatsApp Business with Xelion offers businesses a powerful solution to improve customer relationships. With this integration, you have a central platform that brings together all your customer contact. Find out how to get a head start in customer communications with Xelion.

Why integrate WhatsApp Business with Xelion?

WhatsApp is the most widely used messaging platform in the world. By connecting WhatsApp Business to the Xelion platform, you make it easier to communicate with customers efficiently and in a low-threshold manner. Whether it's incoming inquiries or proactive service updates, with the WhatsApp Business integration:

Communication in one place: Manage incoming messages via phone, text, web chat and WhatsApp in one clear platform.

Fast response time: Respond to queries immediately, without switching between different apps.

Personalized and flexible: Set up automatic messages or easily switch between team members for seamless support.

Benefits of WhatsApp Business integration with Xelion

More efficient customer service:

  • All incoming messages are managed in one central location.
  • Messages can be easily forwarded to colleagues without interrupting the customer experience.
  • Response times are significantly reduced, contributing to higher customer satisfaction.

Proactive communication:

  • Use pre-approved WhatsApp templates to keep customers informed about orders, appointments or promotions.
  • Increase engagement with targeted marketing messages tailored to customer preferences.

Omnichannel communication:

  • Combine WhatsApp with telephony, SMS and web chat within Xelion. Customers experience consistent and seamless interaction regardless of the channel chosen.
  • Create a full customer profile by providing personalized service.

Accessibility and convenience:

  • WhatsApp is a familiar and widely used app, making it easier and faster for customers to contact you.
  • Employees can flexibly opt in or out of incoming WhatsApp messages, similar to phone groups in Xelion.

How does the integration work?

With the integration of WhatsApp Business into Xelion, you can get started right away:

  1. Easily link your WhatsApp Business account to the Xelion platform.
  2. Manage incoming messages in a dedicated WhatsApp inbox within Xelion.
  3. Send outbound messages via approved templates to proactively notify customers.
  4. Optimize teamwork with features such as chat forwarding and shared accessibility.

Collaboration with CM.com

Xelion has partnered with CM.com, an official WhatsApp Business Provider. This partnership provides a stable and secure integration, where businesses benefit from advanced technologies and user-friendly functionalities.

The power of omnichannel communication

The integration of WhatsApp Business is more than just an additional channel; it is an essential part of a broader Omnichannel communication strategy. By centralizing all channels in one platform, Xelion offers businesses:

Overview: One central location for all customer interactions.

Uniformity: Customers receive the same high quality of service regardless of channel.

Scalability: Easily add new channels or scale based on your business needs.
 

Get started today with WhatsApp Business and Xelion

Want to improve your customer service and strengthen customer relationships? With the integration of WhatsApp Business and Xelion, you can take the next step in professional and personalized communication. Contact our team and discover how this solution can transform your business operations.

Visit our website for more information.