Never miss an opportunity
Xelion is the perfect solution for small and medium enterprises, covering all your internal and external communication needs through various channels. For a fixed monthly fee, you get comprehensive cloud features with no surprises. Xelion includes everything required for an effective customer contact center.
Built for your customer contact centre
Customer contact is critical to every business. Based on that vision, Xelion assists in creating the ideal customer journey. View all the possibilities below.
Create your own status
View in one glance which colleagues are available, who is on the phone and who does not want to be disturbed.
Waitlist strategies
Xelion offers a wide variety of queue options to handle incoming calls: simultaneously, linear, circulating, longest availability or central queue.
Manage hunt groups
If someone is unable to answer the phone, it can be transferred to one or multiple colleagues.
Communication overview per department
Do you want insight into the most recent department communications? Xelion makes it easy. In one screen you can call back, listen to call recordings and view chat history.
Call reports
Easily save any conversation as a call report. In the call report, you can indicate what kind of call you answered. This is a useful tool that allows you to gather insights into call patterns and customer behaviour.
Listening and whispering in
Listening in to a colleague's call is useful during the training process or to drive improvements to quality. Thanks to these features, supervisors can coach live.
Contact history & agent matching
When a call comes in, the agent matching feature ensures that the caller gets connected to the person they’ve previously spoken to. It's effective and customer-friendly!
After-work time
After-work time allows agents to write call notes or edit the customer record. This ensures that the agent doesn’t receive a new call immediately.
Improved communication with your stakeholders and increase revenue
Would you like to take customer contact to the next level? With Xelion’s communication system you can! For an appealing set price per user, you can access all the possibilities of smart communication for small and medium enterprises.
36 years
3 branches
15,000+
Make your business more reachable!
Xelion is a full-featured communication system that has everything you need for your customer communications. Using Xelion, communicating with customers and colleagues is simple and effective. Over 15,000 businesses have come before you!
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