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Xelion poll shows overwhelming shift to softphone use

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September 10, 2020

Xelion poll shows overwhelming shift to softphone use

10 September 2020

Xelion UK, the multi-award winning cloud telephony provider, has conducted a LinkedIn poll asking respondents if they used a desk phone or softphone to make business calls. Of the 101 respondents 22% preferred to use a desk phone while the overwhelming 78% majority opted for softphone use. The very high number of softphone preferences is likely due to the increased use of softphones by employees now working from home, because of the pandemic crisis.

Xelion’s own softphone client is a versatile communications endpoint designed to be the central hub for all business communications. With over 170,000 business users using the Xelion softphone client every working day across four countries, the app is simple to use, feature rich and replaces the need for customers to have multiple tools and portals to manage their communications.

The Xelion softphone client offers all the traditional telephony functions users expect alongside the latest UC features including presence, instant messaging, global address books, call recording management and much more.

Commenting on the LinkedIn poll results, Dave Reynolds, Managing Director of Xelion UK said, “There is a dramatic shift in the preferred device terminal usage for workers. A generation has now grown up accepting that a telephone is not something in a fixed place, but is rather something that moves around with you. We have a standardised user interface for desktop, mobile and tablet so customers can use the solution anywhere, anytime. It brings together voice, instant messaging, sms, wallboards and more, delivering a single Organised Communications service for customers on any device.

“Another compelling element is that Xelion is licenced by users, NOT by devices. This means every user can have the Xelion softphone client, mobile app and physical phone as standard on a single user license. The Xelion softphone client literally provides our partners with a ‘killer app’ that delivers a clear technical and commercial advantage over rivals.”

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