Cloud Call Centre Software for Modern Teams
Xelion's call centre software brings smart call routing, real-time monitoring, and omnichannel communication together in one platform, so your team can deliver faster, more consistent service every day.
All-in-one call centre solutions for modern teams
Whether you run an inbound support team or an outbound sales operation, the right call centre software makes the difference between chaos and clarity. Xelion gives you a complete call centre phone system that runs entirely in the cloud. No expensive hardware, no complicated setup, and no unexpected costs at the end of the month.
Agents can log in from any device, anywhere, while supervisors get full visibility through real-time wallboards and detailed reports. Every feature you need for professional customer contact, including call queues, smart routing, live monitoring, and more, is included as standard.
Everything your call centre needs, out of the box
Xelion's call centre software is packed with features built for real-world customer contact, included in one fixed monthly price.
Intelligent Call Routing: Direct every call to the right agent based on skills, availability, or the customer's history. Your callers reach the right person faster and rarely have to repeat themselves.
Real-Time Wallboards & Reporting: Your call centre monitoring software should give you instant clarity. Xelion's live wallboards show queue lengths, wait times, and agent status at a glance, with downloadable reports for deeper analysis.
Supervisor Call Monitoring: Listen in on live calls, whisper guidance to agents, or step in when needed, all with the right permissions. Quality management has never been this straightforward.
Smart Call Queues: Handle peak periods without frustration. Xelion supports simultaneous, linear, circulating, and longest-availability queues, plus automatic callbacks so customers never feel stuck on hold.
Call Logging & Notes: Agents can log the purpose of each call, add notes, and update customer records, reducing handle time and keeping follow-ups consistent across your whole team.
Omnichannel Messaging: Calls are just the start. Xelion brings WhatsApp, WebChat, SMS, and video into the same platform, giving your team true call centre solutions across every channel your customers use.
CRM & Helpdesk Integrations: Connect Xelion to your CRM or helpdesk and your agents see full customer information the moment a call comes in. Faster help, less repetition, better service every time.
Work From Anywhere: Your call centre phone system lives in the cloud. Agents log in from the office, home, or on the road. Scale up during busy periods without adding hardware or complexity.
Easy Self-Management: Add users, change call flows, or connect a new location in just a few clicks. No IT ticket required. Your managers stay in control without depending on technical support.
Up and running in days, not months
Xelion is designed to be simple to set up and even simpler to manage daily.
- Talk to a Xelion specialist: We map your call volumes, team structure, and goals together, so the platform is configured exactly for your organisation from day one.
- Connect your call centre phone system: Agents install the Xelion app on their preferred device. Your call flows, queues, and routing rules go live. No new hardware required.
- Integrate your existing tools: Link Xelion to your CRM, Microsoft 365, or Salesforce environment. Customer data appears automatically on every incoming call.
- Monitor, optimise, and scale: Use real-time wallboards and reports to identify bottlenecks and improve performance, then scale users and locations as you grow.
Call centre solutions for every type of team
From small customer service desks to multi-location support operations, Xelion adapts to your organisation.
Customer Service Teams: Handle high call volumes efficiently with smart queues, agent matching, and full communication history, so customers always feel known and valued.
Sales & Outbound Calling: Dial from any device, log outcomes instantly, and sync every interaction with your CRM. Your call software keeps your sales team focused on conversations, not admin.
Remote & Hybrid Workforces: Agents work from anywhere without losing a single feature. Supervisors retain full visibility, including live call monitoring and queue management, from any location.
SMEs & Growing Businesses: Start with the features you need today and scale up as your team grows. Simple onboarding, a dedicated setup specialist, and responsive support at every stage with one fixed monthly fee per user and no capital investment required.
Multi-Site Operations: Connect multiple offices on one unified call centre phone system. Callers reach the right site and the right person every time, regardless of where they call from.
Regulated Industries: Call recording, detailed logs, and audit-ready reporting help teams in finance, healthcare, and legal stay compliant while delivering excellent service.
