The complete set of answers to your questions about calling via the SIP protocol

More and more companies are switching to online calling. That's obvious, because it is flexible, scalable, and often cheaper than traditional lines. But in that process, a technical term comes up: SIP.

What is the SIP protocol? How does it work? And what should you do with it? In this article, we answer the most frequently asked questions about SIP Session Initiation Protocol, SIP servers and other components of calling over the SIP Internet Protocol.

What is the SIP-protocol?

SIP stands for Session Initiation Protocol. It is an Internet protocol that sets up, manages and terminates calls. Simply put: without SIP, two devices cannot connect to start a call. Whether you are calling from a Gigaset device, Yealink or Snom - the SIP protocol handles the connection.

What is a SIP-server?

A SIP server is the central place that coordinates SIP traffic. It ensures that your phone knows where the call should go, who is being called, and how the call will be handled. You can think of it as the router of your phone calls.

What is the difference between VoIP en SIP?

VoIP is calling over the Internet. SIP is the protocol that controls how those calls are made. So you need VoIP to make calls over the Internet and the SIP protocol to set up and manage the call.

What exactly is a SIP internet protocol?

The SIP Internet protocol is a way for phones and systems to communicate over the Internet. SIP works on the basis of standard protocols, giving you flexibility in your choice of hardware and software. As a result, you are not tied to one provider.

Is calling using the SIP protocol secure?

Yes, if you work with a reliable provider. With Xelion, the entire platform runs in the cloud, with security at both the network and user levels. The SIP Session Initiation Protocol is sent encrypted and is AVG compliant.

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Xelion: all-in-one communication platform

With Xelion you manage all your customer contact in one place. from calls to messages. No more separate tools, just one overview for all your communication channels. That's truly omnichannel.

What is a SIP-service?

A SIP service is the service that allows your phones to communicate via SIP. Think of providing SIP accounts, managing the SIP server and maintaining the connections. Xelion provides this SIP service standard, including support.

What do you need to make calls via SIP?

You will need three things:

1. A device (phone or softphone)

2. An internet connection

3. A provider that supports the SIP protocool, like Xelion

Why do companies choose calling via SIP?

Because it's scalable, flexible and independent. You easily add new users, work with different devices and stay reachable wherever you work. The SIP protocol is the basis of modern business telephony.

Does SIP work with other systems?

Yes. The big advantage of a system like Xelion is that it is open and universal. You can easily link it with other systems, such as your CRM, helpdesk software, or even your calendar. That makes your communication more efficient and more attuned to your customer.

SIP is effective when all conditions are optimal.

A stable connection, a good SIP server and smart features such as call recording, integration with your CRM or choice menus make all the difference. At Xelion, we make sure your telephony keeps running reliably and professionally. So you can be sure that you are ready for the future.

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