Full transcription
Never listen back to a call just to know what was said: everything is automatically transcribed and stored securely.
Ipster Call Analysis
Discover what your customers are really calling about
At the end of the week, you get one clear overview of why customers call, which topics keep coming up, and where things go wrong. No listening back through calls, no guesswork.
With the call analyser from Xelion
- see the most common reasons customers call
- gain insight into trends and recurring questions
- improve your service using insights from every conversation
- 19.000+ businesses
- 38 years of experience
- made in EU
These organisations rely on Xelion every day
How does the call analyser work?
Every call is automatically transcribed. Xelion identifies why the customer called and how the conversation went, so you don't have to listen back yourself.
Intent & sentiment
See straight away why someone called and how the conversation felt for them.
Topics & trends
See which topics keep coming back, without having to categorise conversations yourself.
Dashboard & reporting
Clear dashboards and reports help you spot concrete areas for improvement, fast.
Why Xelion Analysis?
Know exactly why customers call, and what to do with it.
More insight
Better service
Work smarter
Request a demo
Curious how this works with your own calls? Request a demo.
- practical demo trailored to your organisation
- insights into the features that matter to you
- advice on how it fits your business
- room for all your questions
- no obligations
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Ready to see what your customers are really calling about?
Request a demo and see it for yourself
Request a demo