Answering customer questions
Got a customer with a question? The AI Assistant understands what the caller needs and gives an instant answer to common questions.
Xelion AI Assistant
Always available, even when you're not
Customers call when it suits them, not you. But what if your whole team is on the phone, it's lunchtime, or the office is closed for the day? With the Xelion AI Assistant, you can always be there for your customers.
The Xelion AI Assistant:
- answers customer questions,
- books appointments and takes call-back requests,
- transfers the call when a personal touch is needed.
Xelion is used by organisations across a wide range of sectors
How the Xelion AI Assistant works
The AI Assistant answers calls when you or your colleagues aren't available. It listens to what the caller needs, asks follow-up questions where necessary, and helps them straight away when it can. This way, you stay reachable without always needing someone free to pick up.
Booking appointments
Want to book an appointment? The AI Assistant can schedule it for the customer during the call.
Taking call-back requests
Does a caller need a personal touch? The AI Assistant notes down who called, what it's about, and what they need. So you call back fully prepared.
Transferring to a colleague
Does a colleague need to take over? The AI Assistant can transfer the caller straight through to them.
Why the Xelion AI Assistant?
Stay reachable without it costing you extra time or people.
Better availability
More time
Happy customers
Request a demo of the Xelion AI Assistant
Now you know how the AI Assistant works. Request a demo and try it yourself with your own phone number.
- A practical demo tailored to your organisation
- Insight into the features that matter to you
- Advice on how it fits your business
- Room for all your questions
- No obligations
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Discover what the AI Assistant can do for your organisation
Request a demo and meet Xelion's virtual agent
Request a demo