Whatever channel your customer picks, the experience stays the same
A customer calls, messages, or gets in touch however they choose, and they shouldn't have to repeat themselves. Xelion brings every one of your communication channels together, so you can pick up the conversation exactly where it left off, whether you're on the front desk or running a full contact centre.
One conversation, wherever it started
Has a customer contacted you before, on any channel? You see it straight away, including what they told you last time, so you're not starting from scratch.
How it works in practice
Say a customer messages you on WhatsApp first, then calls later for more information. You see the earlier WhatsApp conversation straight away, so you can help them without asking them to explain the situation again. That saves you time, and your customer doesn't have to wait on the line for nothing.
Why Xelion
Xelion brings telephony, internal chat, webchat, WhatsApp, video calling and SMS together with your customer data in one overview, so a customer never has to repeat themselves, no matter who answers or how they get in touch.
All the options for your communication channels
On the road, at the office, or at home, you're always reachable on your business number, whether that's your mobile, landline, or computer. Work and personal life stay separate, so you decide how and when you answer.
When you need something from a colleague mid-call, internal chat lets you send a message or share caller details without switching applications.
Customers contact you directly through your website. An available agent picks up the conversation straight away and can easily transfer it to a colleague. Reports and conversation history are there whenever you need them.
A customer messages your business on WhatsApp. That message automatically reaches the right agent or department, because you manage all your WhatsApp Business conversations directly from Xelion, through one company number.
Even if a customer doesn't use Xelion, they can join a video call straight from their browser, no download or account needed. Start the call from Xelion and share your screen on the spot, with customers and colleagues alike.
Sometimes a text message is quicker or more personal than an email or WhatsApp message, for example for an appointment confirmation or a quick reminder. You send it straight from Xelion, no separate app needed.
Still losing conversations between channels?
Telephony, internal chat, webchat, WhatsApp, video and SMS all come together in Xelion, so nothing gets lost when a customer switches, and your team always has the full picture.