Cloud Contact Centre Software & Solutions 

Are your customers waiting too long to get through? Or does your team lose track of who called, when, and why? These are common problems for growing businesses, and they usually come down to one thing: the right contact centre software.

Xelion builds cloud contact centre solutions that help your team manage calls without the stress. Whether you run a small support desk or a busy customer service team, our cloud contact centre gives you the tools to route calls, track performance and keep every customer conversation on record.

 

How our cloud contact centre software works

With Xelion, calls go exactly where they need to go. You set up call queues so that customers wait their turn instead of getting a busy tone. You use hunt groups to share calls across a team, so no one person carries the full workload. And with call routing, you decide exactly how a call moves through your business, from the first ring to the person who picks it up.

If a customer has called before, our match caller function connects them straight back to the agent they spoke to last time. This saves time and stops customers repeating themselves. And if your team is short-staffed at busy times, the call-back function lets a customer request a call back instead of holding the line.

 

See what's happening, in real time

A good contact centre system should tell you what's going on right now, not just what happened last week. Xelion's wallboard shows live figures on your screen: how many calls are waiting, how long people have been on hold, and how your team is coping. If you manage a team, you can listen in on live calls or use call whisper to guide an agent quietly, without the customer hearing a thing.

You also get full call recording and reporting, so you can look back at any conversation and check how it went. This makes training easier and helps you spot where your service can improve.

 

One licence, everything included

Unlike many contact centre software solutions, Xelion doesn't split its features across separate add-ons and hidden charges. Call queues, hunt groups, call routing, wallboards, call recording and reporting all come as standard within one licence. You know exactly what you're paying for from day one.

If you want to go further, Xelion Plus adds extra tools like Xeli Assistant and Xelion Analysis, giving you even deeper insight into your team's performance. But the core of our contact centre management software is built in already, with nothing extra to buy just to get started.

 

Built for the way you work

Xelion runs on your desktop, browser, smartphone or desk phone, so your team can work from the office, from home, or on the road, and still use the same numbers and the same tools. Everything is built in-house by our own team, together with trusted specialist partners, and everything runs fully within GDPR rules. As a European technology company, we build our cloud contact centre software with UK and EU data protection in mind from the start.

Whether you're comparing cloud contact centre software for the first time or looking to replace a system that isn't keeping up, Xelion gives your team the structure they need to handle more calls, with less stress.

Frequently asked questions

Cloud contact centre software is a system that manages your customer calls over the internet, rather than through physical phone lines or on-site hardware. With Xelion, this means call queues, routing, reporting and recording all run through one online system that your team can access from anywhere.

A normal phone system connects calls. A contact centre system does that too, but it also gives you tools to manage larger volumes of calls: queues so customers don't get a busy tone, hunt groups to share the load across a team, and reporting so you can see how your team is performing.

Yes. Xelion's cloud contact centre solutions work just as well for a small support desk of two or three people as they do for a large customer service team. You only pay for what your team needs, and everything runs from one licence.

No. Because Xelion is cloud-based, your team can use their desktop, browser, smartphone or desk phone to take calls. There's no need to install extra equipment or wire up a physical call centre.

Yes. As a European technology company, we build our software with UK and EU data protection rules in mind from the start, so your customer data stays handled properly.

Our core contact centre software solutions cover everything most teams need: queues, routing, wallboard, recording and reporting. If you want deeper insight, Xelion Plus adds extra tools like Xeli Assistant and Xelion Analysis on top.

Ready to see it for yourself?

Book a free demo and we'll show you exactly how Xelion's contact centre software fits your business. 

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