Hosted PBX Phone System: Cloud PBX & Virtual PBX
A customer calls your main number. Nobody picks up, because the person they need is working from home today and the old phone system in the cupboard has no idea. Sound familiar? That is exactly the problem a hosted PBX phone system fixes.
What is a hosted PBX phone system?
A hosted PBX phone system is a business phone system that runs in a data centre instead of in your office. It is used for handling all your business calls: answering, transferring, queuing and forwarding them to the right person, wherever that person is. You will also hear it called a cloud PBX, a virtual PBX or a virtual telephone system. They all mean the same thing: your PBX software lives online, and your provider takes care of the servers.
With traditional PBX hosting in your own building, you buy the hardware, you maintain it and you call an engineer when something breaks. With a cloud-based PBX, you skip all of that. You log in, you see your settings and you make changes yourself.
How a cloud PBX works day to day
Here is what that looks like in practice. A customer calls. Your cloud PBX phone system checks the time, plays a short menu and sends the call to the sales queue. Your colleague sees on screen who is calling and what was discussed last time. She picks up on her laptop at home. If she is busy, the call moves to the next person in the hunt group. Nobody had to touch a cable.
That is the core idea of a cloud PBX. Your calls follow your team, not the desk.
What you get with Xelion
Xelion is a cloud-based PBX that we build and develop ourselves. It focuses on what matters most: being reachable and keeping good contact with your customers.
Calls on any device
You make and take calls on your desk phone, the Xelion Windows App, the Xelion iOS App or the Xelion Android App. Your customers always see the same business number.
Hosted PBX phones that just work
Prefer a phone on your desk? Plenty of businesses do. Xelion works with a wide range of hosted PBX phones. Your partner sets them up for you, so you plug them in and start calling.
Call routing you set yourself
Call queues, hunt groups, an auto attendant and opening hours. You decide who receives a call and when. Changing your routing for a bank holiday takes a few clicks, not a support ticket.
Overview of who is available
You see straight away who is on a call, who is free and who is in a meeting. Transferring a call becomes a lot quicker when you are not guessing.
Insight into your calls
Xelion Web Reports and the Xelion Statistics Dashboard show you how many calls came in, how long people waited and which calls you missed. Useful when you want to know if your phone line really is as busy as it feels.
Works with the tools you already use
Xelion connects with your CRM and Microsoft 365. With the Xelion Microsoft Teams App, you can call from inside Teams with your Xelion number.
More than calling
Chat with colleagues, video calls and SMS sit in the same app. With Xelion Plus, you can add channels such as WhatsApp Business.
Hosted VoIP for business, without the hassle
A virtual PBX runs on hosted VoIP. Your calls travel over the internet instead of old copper lines. That matters in the UK, because the traditional phone network is being switched off. If your business still relies on an on-site PBX connected to analogue lines, now is a good time to look at hosted VoIP for business.
Moving to a cloud-based telephone system in the UK does not mean starting from scratch. You keep your existing numbers. Your partner moves them over and configures your new system with you.
Hosted PBX UK: a local partner on your side
Xelion works only through accredited partners. That means you deal with a local expert who knows your business, not a faceless call centre. Your partner installs Xelion, configures your settings and helps you when you have a question. Behind them sits the Xelion team with 38 years of experience in business telephony.
When you compare cloud PBX providers, it is worth asking a few questions. Who supports you when something goes wrong? Is the PBX software built by the provider, or bought in? Where is your data stored? With Xelion, the answers are simple. A local partner supports you, we build the software ourselves, and we handle your data in line with GDPR.
Hosted PBX pricing: one licence, everything included
Hosted PBX pricing can get confusing fast. Some providers charge extra for call recording, queues or reports. Xelion keeps it simple: one licence per user, with all standard features included. No add on modules for the basics. Your partner gives you a clear quote based on the number of users you need. Want extra channels or tools on top? Xelion Plus covers those as optional add ons.
Is a hosted PBX phone system right for you?
A hosted PBX phone system suits almost any business that relies on phone calls. Think of a GP practice that needs a clear menu for appointments, an accountancy firm with staff in two offices, or a sales team that spends half the week on the road. If you want calls to reach the right person, and you want to see what is happening on your phone lines, a cloud PBX makes that a lot easier.
