Teams Calling & Microsoft Teams Direct Routing
Does your team already live in Microsoft Teams for chat and video, but still reach for a separate phone or app to make an actual phone call? That's a common gap. Teams is brilliant for internal conversations, but on its own it doesn't connect you to normal landline and mobile numbers. So, your reception desk, your sales team and your support staff end up switching between two different tools just to speak to a customer.
This is where teams calling comes in. With the right setup, you can dial out to any phone number and receive incoming calls, all from inside the Teams window you already use every day. No extra app to open, no separate handset to hunt for. Your number, your contacts and your calls all sit in one place.
How Xelion connects Teams to real phone calls
Xelion links Microsoft Teams to the telephone network through Microsoft Teams Direct Routing. In plain terms, Direct Routing is the technical bridge that lets Teams make and receive calls using standard phone numbers, rather than only Teams-to-Teams calls. As one of the established Microsoft Teams Direct Routing providers in the UK, we set up this connection for you, so calls flow both ways without any extra hardware on your desk.
Once it's in place, your Teams voip setup works just like a normal phone line. You dial a number, the call goes out. Someone calls your business number, it rings in Teams. Behind the scenes, Xelion handles the routing, the call quality checks and the connection to the wider phone network, so you don't have to think about any of it.
A lot of businesses come to us with the same question: what do Microsoft Teams calling plans in the UK actually cost, and what's included? Microsoft's own calling plans can work out expensive once you add up the per-minute charges and the extra licences needed for each user. With Xelion, the pricing for Microsoft Teams calling plans is straightforward. One licence covers your calling, your call routing, your reporting and more, so you're not stuck totting up separate add-ons every month.
If you're comparing Microsoft Teams phone system pricing between different Microsoft Teams Direct Routing providers, it's worth checking what's actually bundled in. Some ms Teams Direct Routing providers only give you the bare call connection, then charge extra for call queues, hunt groups, or call reporting. Xelion builds all of this into your licence from the start, so your Teams calling plans in the UK don't come with hidden extras later on.
Built for real working days, not just head office
Think about a busy reception desk at a GP surgery, or a sales support team fielding calls from several regions. They need to see who's calling, pass a call to the right colleague, and pick up again from home or on the road, all without losing track of the conversation. Because Xelion runs in the cloud, your team can answer teams calling on a desktop, a mobile or a browser, wherever they happen to be working that day.
And because everything sits on one licence, adding a new starter or a new phone line doesn't mean negotiating a new contract. You get one clear agreement, built by Xelion in-house with specialist partners, and it's fully GDPR-compliant, which matters if you're handling call recordings or customer data day to day.
