VoIP Phone Systems for Business, Office & Small Teams

One phone system for every call, wherever you and your team work from.

A VoIP phone system is a phone system that runs over the internet instead of old copper phone lines. You use it to make and receive calls from a desk phone, a laptop or a mobile app, all under one business number. For UK businesses, VoIP systems like this mean you can answer calls from the office, from home or from the road, without losing track of who called and why.

You might also hear VoIP phone systems called VoIP systems, IP PBX systems or hosted VoIP solutions. Either way, it comes down to the same thing: your telephone system runs online, not from a box of wires in a cupboard somewhere.

 

Why look beyond a traditional telephone system

Picture a small office with five people and one shared line. A customer calls, nobody is quite sure who should pick up, and the call ends up in voicemail. Sound familiar? Traditional telephone systems make this kind of moment common. There is no overview of who is on the phone, no way to see who is free, and moving desks usually means moving cables too.

 

How Xelion works as your VoIP phone system

Xelion is a cloud-based VoIP phone system (or VoIP telephone system, if you prefer) built for businesses that want more grip on their calls. You set up hunt groups, so a call rings several colleagues at once, or one after another, until someone answers. You use call routing to send calls to the right team, based on opening hours or a simple keypad menu. With presence, everyone can see who is free before they transfer a call. Nothing sits unanswered in an inbox nobody checks.

 

Office business phone systems for teams of any size

Xelion works for a two-person office and for a two-hundred-person company. A small office phone system does not need its own server or a dedicated IT team to run it. Whether you are after a small office telephone system for one location or an IP phone system for several branches, you add lines, users and features as you grow, without switching supplier. It works just as well as office phone systems for small business, an office VoIP phone system for a single site, or VoIP commercial phone systems spread across several branches. Even at the enterprise phone systems end of the scale, it is still one licence and one system to manage.

 

Work from anywhere with the same business number

IT managers no longer need to track who is working from home this week. With apps for desktop, mobile and browser, your team calls from any location, and the person on the other end still sees the same business number. Think of it as an online business phone system that follows your team, not the desk they used to sit at. That is what a virtual office telephone system is for: the office, home and the road all connect to one telephone system, not three separate ones.

 

A clear overview and reports for every call

A sales support team wants to know how many calls were missed last week. A GP surgery wants to check how long patients wait before someone answers. Xelion gives you reports and a live overview of calls, queues and availability, so you know what is actually happening on your lines, not just what you assume is happening.

 

Call centre phone systems and contact centre features

Once your telephony system grows into a small contact centre, Xelion keeps up. Older telephony systems weren't built to cope with that kind of volume. Call queues put callers in order, agents get matched to the right queue, and a supervisor can listen in to help a colleague through a tricky call. It is a phone system for business teams that need more than call forwarding, whether that is a two-person sales desk or a full call centre.

Frequently asked questions

A VoIP phone system sends your calls over the internet instead of down a phone line. You might see it written as a VoIP IP phone system too, it is just another way of saying the same thing. All you need is an internet connection and a device, a desk phone, a laptop or a mobile.

Pretty much, yes. Business phone systems used to mean a physical box in a cupboard with wires running to every desk. These days, most business phone systems run over the internet, so a business VoIP phone system (or business VoIP systems, if you want the fuller name) is simply the modern version of the same idea.

Not automatically. Plenty of older telephone systems still run on analogue lines behind the scenes, even if they look modern on the desk. Xelion is VoIP from the ground up, so you are not paying for hardware that is quietly being phased out.

If you are not sure, it is worth checking with your current provider. Older telephone systems tend to show it first: dropped calls, no app for your mobile, and call routing you cannot change yourself. Those are usually the signs it is time to move.

Yes, and it is the phone system business owners tend to pick once they outgrow a shared line. Office business phone systems like this are built to grow with you, not against you. Xelion works well as an IP phone system small business teams can set up themselves, usually with nothing more than a broadband connection and a login. As you take on more people, you add users and lines, there is no need to rip anything out and start again.

Most of it, yes. A VoIP office phone system for a single site can usually be set up by whoever manages your IT, without an engineer visiting the building. Xelion talks you and your team through the initial setup, and our support team is there if anything needs a hand.

Often not. Some existing desk phones plug straight into a VoIP telephone system without any changes. If yours will not, Xelion also works through apps on desktop, mobile and browser, so new handsets are not always necessary.

No. An internet phone system runs over your broadband, not a separate phone line. You might also hear it called an online telephone system, they mean the same thing. All you need is the internet connection you already have.

Xelion depends on your internet connection, so a full outage affects calls the same way it would affect email or anything else online. Most businesses cover this by rerouting calls to mobiles, or by having a backup connection ready for the rare times it happens.

Yes. Support is based in the UK, so you are not stuck waiting on a call centre in a different time zone when something needs sorting.

Yes. Once you need call queues, agent matching or a supervisor listening in, Xelion moves from a simple office setup into contact centre territory, without you having to buy a separate product.

See Xelion in action

Curious what a VoIP phone system looks like in practice, for your office and your team?

If you're comparing options to find the best IP PBX system for your business, put Xelion on the shortlist. Request a free demo and see how Xelion handles your calls, or get in touch and we will answer your questions about switching from your current business phone system.

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