A customer messages you
A customer sends a WhatsApp message to your business number. It arrives straight in Xelion.
WhatsApp Business in Xelion
Answer WhatsApp messages alongside your calls
Your customers send WhatsApp messages as easily as they pick up the phone. With WhatsApp Business in Xelion, those messages arrive in the same place as your calls. Your team can reply quickly, share the workload and keep track of every conversation.
- WhatsApp and calls in one place
- Share messages across your team
- Full conversation history to hand
One place for calls and WhatsApp
In Xelion, WhatsApp isn't a separate inbox. Messages arrive alongside your calls, so you have the same customer information to hand however people get in touch.
Reach customers their way
Many customers would rather send a quick message than make a call. Offering WhatsApp alongside the phone gives them an easy way to reach you.
Share the workload
Your team can claim or assign incoming WhatsApp messages, so none get left unanswered. Busy days are easier when everyone can see who's handling what.
See the full conversation
Scroll back through past WhatsApp messages with a customer to see what's already been discussed. Any colleague can pick up where someone else left off.
How it works
Everything from the first message to the resolved query happens in Xelion.
See the context
See who's getting in touch and your previous WhatsApp chats with them. You know what's going on before you reply.
Reply or assign
Answer the message yourself or pass it to the colleague best placed to help.
Stay on top of things
See at a glance which messages still need a reply and which are being dealt with, even on your busiest days.
Book a demo
See WhatsApp Business in Xelion in action. Book a demo with one of our accredited partners and find out how it could work for your business.
- A practical demo tailored to your business
- See what WhatsApp Business can do for your team
- Advice on fitting WhatsApp into your customer service
- Answers to all your questions
- No obligation