Your data protected and secure
With nothing extra for you to do
Most of the time, we've already fixed a problem before you even notice it. Business conversations quickly involve sensitive information: customer details, pricing agreements, sometimes even medical details. You want that kept safe, regardless of who can access it or where it's stored. That's why every conversation is protected with robust encryption. And it's why you decide who has access to your data, how long it's retained, and which country it's held in.
Security and access, on your terms
Security is always on
You don't need to arrange anything yourself. Security is built into new features from the outset: if there's a risk, we simply don't build the feature. Every new feature is also tested independently, by our own team and by external testers.
You decide who sees what
Every queue, setting, conversation and recording can be locked down to exactly the people who need it, managed through Xelion Park Manager. Want a supervisor to listen in on an employee's call? You can set that up with specific permissions too. This way, you set the right roles for everyone in your organisation.
Choose where your data is held
Does your data need to stay in your own country for regulatory or contractual reasons? With Xelion, you choose your own data centre, including direct links between data centres. Want even more control? A private cloud within one of the data centres is also possible.
Privacy & control, entirely in your hands
Privacy is on by default
By default, Xelion stays fairly closed. You can see which colleagues have previously been in contact with a customer, or who's talking to whom, but only once the administrator switches this on deliberately. This keeps sensitive information protected until you decide otherwise.
Set how long data is kept
Does a call recording need to be deleted after a week, or would you rather keep it for a year? You set the retention period, precisely and flexibly, exactly as it suits your organisation.
Your data stays yours
Xelion never shares data with third parties for analysis or product improvement. When we do work with other parties for specific features, like text messaging or speech to text, the agreements covering that data are set out in advance. Your data stays safe with Xelion.
Compliance & continuity, proven and in place
Independently assessed for information security
Xelion is ISO 27001:2023 certified. We regularly carry out penetration tests, run a bug bounty programme to identify vulnerabilities, and systematically test our disaster recovery scenarios. This keeps your telephony environment protected, whatever happens. Visit the Trust Centre for full details.
Always on hand
If something goes wrong, you're not left empty handed. Xelion creates backups at multiple points and in multiple ways, from the whole server through to individual phone systems. With the cross-border backup method, we even store essential configuration in a second data centre, so your organisation stays reachable.
Replay any conversation, whenever you need to
"This call may be recorded for training purposes." Useful for training, but also handy for jotting something down on the move and writing it up properly later, or for handing over a night shift without a written handover. You decide who can listen back to recordings and how long they're kept.
Ready to put this into practice for your organisation?
Talk to your local Xelion partner about ISO 27001, UK GDPR, or setting up a data processing agreement that fits your business.
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