Full transcripts
Never listen back to a call just to find out what was said. Every conversation is transcribed automatically and stored securely.
Xelion Analysis
Discover what your customers are really calling about
At the end of the week, you get one clear overview: why customers call, which topics come up again and again, and where things go wrong. No listening back through hours of calls. No guesswork.
With Xelion Analysis:
- see the most common reasons customers call
- spot trends and recurring questions
- improve your service using insights from every conversation
- 20,000+ businesses
- 38 years of experience
- Made in EU
These organisations rely on Xelion every day
How does Xelion Analysis work?
Xelion Analysis transcribes every call automatically, works out why the customer called and how the conversation went, so you don't have to listen back yourself.
Intent & sentiment
See straight away why someone called, and how the conversation felt for them.
Topics & trends
See which topics come up again and again, without categorising conversations yourself.
Dashboard & reporting
Clear dashboards and reports help you spot what needs improving, fast.
Why Xelion Analysis?
Know exactly why customers call, and what to do about it.
More insight
Better service
Work smarter
Request a demo
Curious how this works with your own calls? Request a demo.
- a practical demo tailored to your organisation
- insights into the features that matter to you
- advice on how it fits your business
- room for all your questions
- no obligations
Loading...
Ready to see what your customers are really calling about?
Request a demo and see it for yourself
Request a demo