Partnership with Abzorb
Abzorb is an accredited Xelion partner. When Pure Physiotherapy wanted more from its Xelion telephony, it turned to Abzorb for the product knowledge and support it was missing.
Opportunities for improvement
Pure Physiotherapy needed reliable voice and collaboration tools for managing appointments. It wanted to upgrade its existing hosted phone service and improve the experience for physiotherapists and patients alike. The previous provider was slow to make additions and system changes, which held up daily work. Its limited product knowledge also meant staff weren’t using the full range of features in their phone system. Pure Physiotherapy wanted to get more from Xelion, work more efficiently and give its users a better experience.
The solution
- All 310 user licences migrated from the previous provider to Abzorb
- A stronger commercial package, backed by Abzorb’s product and technical knowledge
- Full technical support and a dedicated helpdesk team
Benefits
- Better value for money
- A phone system with more features that’s easier to use
- Additional features at no extra cost
- Support from a team that knows Xelion well
Smart telephony by Xelion
Pure Physiotherapy’s phone system runs on Xelion, a cloud platform for business calls and messages. With Abzorb’s support, the team now uses more of what it offers. Call flows decide where each call goes, so patients reach the right team. At busy times, call queues hold calls in order. The call-back function lets patients choose to be called back instead of waiting on the line. With WhatsApp Business, patients can send a message too, and staff reply from the same Xelion app they use for calls. Single sign-on means staff log in just once.
The result
Pure Physiotherapy reports a much better experience for staff and patients. Michael Shreeves, Head of IT, explains:
“We got in touch with Abzorb when we were having issues with our IP telephony service. They listened to the issues we were experiencing with our current voice service and proposed significant improvements to provide an enhanced value for money solution. Since migrating our Hosted VoIP licences across to Abzorb, we’ve experienced a much-improved service with access to additional features at no extra cost.”
“The Abzorb team has transformed our IP voice solution. The result is a vastly improved experience for both employees and patients.”
