Answers customer questions
It answers common questions instantly and asks follow-up questions when it needs more detail.
Xeli Assistant
Your phone, always answered
Xeli Assistant handles calls the way your business wants. It answers questions, books appointments, takes callback requests or puts callers through to the right person. So when your team can't pick up, your customers still get help.
- Covers calls outside office hours
- Fewer repetitive calls for your team
- Built into Xelion, with nothing extra to manage
Choose how Xeli Assistant works for you
You decide where Xeli Assistant fits in your phone system.
First point of contact
Xeli Assistant answers calls straight away. It asks why they're calling, then helps or transfers them to the right colleague.
Peak-time cover
When your team is already on calls, Xeli Assistant steps in. Callers get help sooner, rather than waiting on hold.
Outside office hours
When the office closes, your phone lines stay open. Xeli Assistant keeps helping callers until your team is back in.
How it works
Xeli Assistant listens to what the caller needs, then takes the right next step.
Books appointments
It books appointments during the call, so nobody has to call back to arrange one.
Takes callback requests
Some calls need a real person. Xeli Assistant notes who called, what it's about and what they need, so you call back fully prepared.
Puts callers through
When a colleague needs to take over, Xeli Assistant puts the caller straight through.
Callers can always reach a person when they need one.
Book a demo
Find out how Xeli Assistant could work for your business. A Xelion accredited partner will be in touch to arrange your demo.
- A demo based on how your business takes calls
- Advice on where Xeli Assistant fits in your phone system
- No obligation