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Xelion Analysis
Get more from every customer call
Xelion Analysis transcribes your calls automatically and turns them into insight you can use. See why customers call, how each conversation goes and which topics keep coming up. All within Xelion.
- Every call transcribed automatically
- Understand why customers call and how they feel
- Spot trends and improvements in one dashboard
Better service starts with better insight
Most businesses only hear about a small share of their calls. Xelion Analysis gives you the full picture, so you can make decisions based on what customers actually say.
Fix recurring issues
Find the questions that come up again and again, then tackle the cause instead of answering them call after call.
Support your team
Real examples from real calls make coaching more useful and easier to act on.
Track your progress
Follow patterns over time and check whether your changes are making a difference.
How it works
When a call ends, Xelion Analysis gets to work on the recording. It transcribes and analyses the call, then shows the results in your dashboard.
Intent and sentiment
Know why someone called and pick up on the tone of the conversation.
Topics and trends
Find out which questions and themes come up most often across all your calls.
Dashboard and reports
View your key insights in one place and turn them into clear next steps.
Book a demo
Want to see what Xelion Analysis could do for your business? Request a demo and see it in action.
- A practical demo tailored to your business
- See transcripts, call reasons and sentiment in action
- Advice on getting the most from call analytics
- Plenty of time for your questions
- No obligation