Always know how reachable you are
Measure it, manage it
Every missed call is a customer at risk. Xelion's reporting module, included as standard in your licence, shows you how many calls you're answering and how many you're missing, so you can act before missed calls become lost customers. See a busy period building? Bring in extra cover in good time.
Built-in wallboards put what matters in front of you in real time: incoming calls, waiting times, average call duration and whether you're meeting your SLA. Need to go deeper? Connect Xelion to Power BI for detailed analysis of your service levels and cost per call.
Overview and reachability
See how things are going at a glance
On the wallboard, everything that matters is already there: choose which figures to show, in what colour and on which tile, from the number of people waiting to average call time and calls answered. If you manage multiple teams, bring them together in one online multi-line wallboard.
The figures delivered straight to your inbox
Chasing a report is time you can't get back. Choose from a wide range of automatic reports, from acceptance time per device to call duration per contact, and decide how often you'd like to receive them, and for which extensions. Xelion sends them automatically, so you never have to chase them down.
Detailed reporting with zero setup
Not every business needs a project just to get an answer. Our web reports are ideal for small businesses, with zero configuration and a high level of detail from day one. See when call volume peaks, which calls run over 20 seconds, or which colleague takes the most calls, then filter by period and call direction. Need something different? Your new report is ready in a few clicks.
In-depth analysis and quality
Build your own reports
Standard reports answer most questions. When they don't, the Xelion Query Builder lets you write your own queries and extract detailed reports directly from the database. Work with your telecoms partner on this, so they can help you get the most out of your data.
Track exactly what happened to a call
One call, start to finish, can tell you more than any summary. The full call journey report shows the choices a caller made in your call menu and tracks their route through your phone system from start to finish. Handy for checking that your call menu is working as it should, or for getting to the bottom of a customer complaint.
Find out where a quality issue is coming from
A bad line rarely announces itself, until a customer mentions it. Xelion Diagnostics measures things like jitter and packet loss, so you can quickly see whether the problem lies with the network. That way, you and your telecoms partner can get it sorted, faster.
Curious what reporting can do for your organisation?
You can't improve what you can't see. See for yourself how many calls come in and how your team handles them. Book a demo and we'll show you exactly which reports and wallboards suit your organisation.
Request a demo