Business VoIP gets truly powerful when you integrate it smartly

What if your phone system could do more than just handle calls? That’s exactly what Xelion’s VoIP solution offers. With smart integrations, it becomes the central hub of your business operations. In this article, you’ll discover five surprising ways VoIP can significantly boost your team’s productivity and satisfaction.

1. CRM integration: instantly know who’s calling

Connect your VoIP system to your CRM and instantly see who’s calling and what was discussed previously. Customers feel acknowledged because you’re immediately prepared. Integrate Xelion with platforms like Salesforce, Zoho CRM, or PerfectView, and key details pop up as soon as the phone rings. no more clicking or searching.

2. Microsoft Teams + VoIP = seamless collaboration

Use Microsoft Teams as your digital workspace? By integrating Teams with your VoIP system, you can make and receive calls directly within the Teams environment. No more switching between apps or devices. Perfect for hybrid teams and remote work setups. Best of all, you keep your existing business numbers.

3. Call data in your dashboards

Connect VoIP to tools like Power BI or Qlik and automatically pull in valuable call data, from call duration and department volume to hold times. This allows you to manage based on real-time insights instead of assumptions. Ideal for support teams, sales departments, and data-driven managers.

4. Monitor, coach, and review

For training teams or contact centers, Xelion includes useful tools like live call monitoring and call recordings. Great for quality control and employee coaching. Combine this with HR platforms or learning tools, and you’ve got a powerful driver for team growth and development.

5. Automate workflows with zapier or make

Using business VoIP means working smarter and automation plays a big role. Missed a call? Automatically create a to-do item. Incoming call? The customer profile opens instantly. Voicemail? Delivered to your inbox with a full transcript. These are just a few of the automations possible. With tools like Zapier or Make (formerly Integromat), you can connect Xelion to hundreds of other apps.

How integrations work with Xelion

Xelion features an open API, making it easy to connect with other systems. Many plug-and-play integrations are available via the Xelion Marketplace or through specialized integration partners.
Prefer tools like Zapier or Make? You can build custom automations using the API, such as logging calls automatically or triggering task notifications.
No standard integration available? No problem! One of our partners can help you build a custom solution.

Connect with the tools you already use; from accounting to HR

Xelion is built for flexibility. Because it’s an open system, it connects easily with almost any platform, from accounting software like QuickBooks and Twinfield to HR tools like ADP or BambooHR. Even industry-specific systems for real estate, legal, or technical services can be integrated. Your VoIP system becomes a natural extension of your daily workflows.

What does this mean for your business?

With smart VoIP integrations, your business becomes more efficient and customer-focused. Employees save time by reducing app switching. Error rates drop thanks to automation. Customers enjoy faster, more personalized service. And managers gain valuable insights for better decision-making.
In short: you get more out of your people, your processes, and your technology.

Final thought: business VoIP = smarter work

VoIP is no longer just a phone solution. With the right integrations, it becomes a key part of your digital ecosystem.
Want to find out what’s possible with Xelion? Visit our integration page or reach out to us directly.

We’d love to help you move forward.