Full transcription
Never listen back to a call again to find out what was said: everything is automatically transcribed and stored securely.
Xelion Analysis
Discover what your customers are really calling about
At the end of the week, you see in one overview why customers call, which topics come up more often, and where things go wrong. No listening back to calls, no guesswork.
With Xelion Analysis:
- you spot the main reasons customers call
- you get insight into trends and reocurring questions
- you improve your service based on insights from your calls
Xelion is used by organisations across a wide range of sectors
How does Xelion Analysis work?
Every call is automatically transcribed. Xelion identifies why someone called and how the conversation went, so you don't have to listen back yourself.
Intent & sentiment
You see straight away why someone called and how the conversation felt for them.
Topics & trends
See which topics keep coming up, without having to categorise calls yourself.
Dashboard & reporting
Clear dashboards with reporting help you quickly spot concrete areas for improvement.
Why Xelion Analysis?
So you know exactly why customers call, and what to do about it.
More insights
Better service
Work smarter
Book a Xelion Analysis demo
You now know how Xelion Analysis works. Book a demo and see it with your own calls.
- Practical demo tailored to your organisation
- Insight into relevant features
- Advice on how it applies to your business
- Room for all your questions
- No obligations
Lädt...
Ready to see for yourself what your customers are really calling about?
Request a demo and see if for yourself with Xelion Analysis
Request a demo