Discover smart conversation technology with conversation analytics

Ipster integrates directly with Xelion and provides conversation analytics that automatically analyze calls and turn them into valuable insights. This helps you get more out of every customer interaction.

What does the analysis do?

Conversation analytics captures every call in full, creates an instant transcript, and analyzes factors such as the caller’s intent and the sentiment during the conversation. This gives you a clear view of why someone is calling, how the conversation went, and which topics come up most often.

In addition, conversation analytics automatically categorizes call reasons, making it easy to spot trends and recurring themes. You can quickly find any call in the transcript archive, while the dashboard provides clear reports and concrete suggestions for improvement.

This makes conversation analytics a valuable addition for organizations looking to improve customer interactions, optimize processes, and work more insight-driven.

This integration is now available within Xelion.
Curious what this could mean for your organization? Feel free to get in touch.