De stap naar cloudtelefonie
Before Xelion, Thús Wonen still had a 'classic' fixed telephone exchange. Yde Henk: 'That exchange had really run out of power. There were no more parts available for it, so to avoid getting into trouble, we had to look for a new solution.' For advice, Hinke and Yde Henk turned to their regular telecom partner Faber Telecom & Data in early 2024. They recommended switching to cloud telephony from Xelion.
'We always trust Faber when it comes to telephony, so it was almost natural for us to take their advice to heart,' says Hinke. 'We started looking into Xelion and the associated costs, which of course also played a role.' For Thús Wonen it's nice that they are now relieved of expensive and unpredictable maintenance costs. With Xelion they know exactly where they stand; they pay a set monthly fee and for that amount they can use all the functionalities that Xelion offers.
A valuable solution for tenant contact
Xelion is especially valuable at Thús Wonen's customer contact center and for the service and maintenance department, where repair requests come in by phone. A request for solar panels on the roof, questions about the renovation of the house starting next week, or a leaking radiator in the bedroom; it all comes along. Many tenants pick up the phone when they have a question or request, so proper telephone accessibility is very important. That is guaranteed with Xelion.
Xelion also offers convenient additional functionalities. Yde Henk: “Xelion has a link to our primary system. This opens the customer card with every call and the employee immediately has all the information at hand. At the customer contact center we also use the wallboards and the reporting tool. This way all the data is transparent to everyone and we can report to management.'
A stable and reliable system
Yde Henk is very satisfied with Xelion's fixed-mobile integration. 'Wherever they work, employees can always be reached under the fixed or internal telephone number. And the linked address book is available everywhere. Moreover, a lot of information is available in the app, such as the availability or presence of colleagues.'
Hinke is also happy with the new way of working. 'I get very few complaints or comments from our employees; that says it all.' Yde Henk adds, “Employees can arrange their screens to their own preference and choose the information they want on the screen.
When Xelion went live, all employees received training from Faber. Yde Henk: “Then those grids were also well explained and how you can fix them so that you have the same layout every day.
‘The system is stable and trustworthy.’
A successful choice
Yde Henk and Hinke are satisfied with their choice of Xelion. Yde Henk: “The system is stable and reliable. It is also very user-friendly, if you see how quickly everyone has gotten the hang of it. What I also like is that it can do a lot. So we are ready for the future.'
